The use of the Hydrx.ca website, maintained by HydRx Farms Ltd. (“HydRx”) (our “Website”) is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read by you together with our privacy policy (the “Privacy Policy”), the disclaimer of medical advice (the “Disclaimer”) and any terms, conditions or disclaimers provided on our Website. Please review the Terms carefully. The Terms apply to all users of our Website. If you access and use this Website, you accept and agree to be bound by and comply with the Terms, our Privacy Policy and the Disclaimer. If you do not agree to the Terms or our Privacy Policy or the Disclaimer, you are not authorized to access our Website, use any of our Website’s services or place an order on our Website.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason, subject to our regulatory obligations pursuant to the Cannabis Act (S.C. 2018, c. 16) and the Cannabis Regulations (SOR/2018-144). We reserve the right to make modifications to our Website, including terminating, changing, suspending or discontinuing any aspect of our Website and/or the products and services provided through our Website at any time, without notice. We may impose additional rules or limits on the use of our Website. You agree to review these Terms regularly for any such changes and modifications and your continued access to and use of our Website will mean that you agree to any such changes and modifications.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our Website or for any service, content, feature or product offered through our Website.

Use of www.hydrx.ca

By accessing and using our Website, you represent and warrant that you will only use our Website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any criminal law, intellectual property law, privacy law or any other applicable law or regulation. You also represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree not to attempt to interfere with our Website’s network or security features or to gain unauthorized access to our systems.

Customer Registration

You will be required to register for an account to order medical cannabis through our Website. By completing a registration, you are agreeing that you will:

  1. provide true, accurate, current and complete information as prompted, and
  2. always maintain and promptly update the registration information to keep it, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or if we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and any or all privileges on our Website and to refuse any and all current or future use of our Website.

  • You are not permitted to allow anyone else to use your account, nor are you permitted to use anyone else’s account.
  • You must keep your account password secure and you must not provide it to anyone else.
  • You agree to immediately notify us if you suspect there has been unauthorized use of your account or some breach of the security of your account.
  • You are solely responsible for all activity that occurs using your account.
  • We will not be liable to you or to any third party for any use (whether authorized or unauthorized) of your account.
  • You acknowledge and agree that we may access and/or disclose your account and related information if required to do so by law or if we have a reasonable belief that such actions are reasonably required to:
    • comply with legal obligations imposed on us or any subpoenas, law enforcement investigations, or court orders directed to us;
    • enforce or fulfill these Terms of Service; or
    • protect the rights, property or safety of HydrRx, other users and/or the general public.

Return and Exchange Policy

All refunds and exchanges will be done in accordance with the Cannabis Act and the Cannabis Regulations and are subject to any restrictions outlined therein. HydRx will accept returns and exchanges for reason of defect. If you are not satisfied with the medical cannabis and have reason to suspect it is defective, please call us and we will do our best to assist you.

Contact HydRx Customer Care immediately if you are looking to return or exchange your product due to any form of adverse reaction and we will assist you in making the necessary return arrangements.

Shipping Policy

HydRx ships by secure courier in discreet packaging and a signature is required pursuant to the Cannabis Act and the Cannabis Regulations. For any specific questions on shipping, please view our FAQ’s or contact HydRx Customer Care at 1-844-493-7922 or customercare@hydrx.ca for further information.

Not Medical Advice

Information provided on our Website, including information regarding different strains of medical cannabis and their potential suitability for treating different diagnoses, is provided as general information. We provide this information for discussion between patients and their Health Care Provider’s, who will ultimately make any decisions regarding treatment. Information provided on our Website is subject to the Disclaimer.

Products or Services

All purchases through our Website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our Website or limit the sales of our products or services to any person, household, geographic region or jurisdiction, subject to our regulatory obligations under the Cannabis Act and the Cannabis Regulations.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our Website are quoted in Canadian dollars and do not include the cost of shipping. We reserve the right, in our sole discretion, to refuse orders, subject to our regulatory obligations under the Cannabis Act and the Cannabis Regulations. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities in addition to pursuing any other rights or remedies we have at law.

If you purchase medical cannabis from us, you agree that you will only use such medical cannabis as prescribed by your doctor, and you will not resell or transfer such medical cannabis to any other person.

Disclaimer of Medical Advice

You understand and acknowledge that all users of our Website are responsible for their own medical care, treatment, and oversight.  All of the content provided on our Website, including text, treatments, dosages, outcomes, charts, profiles, graphics, photographs, images, advice, messages, and forum postings, is for informational purposes only and DOES NOT CONSTITUTE THE PROVISION OF MEDICAL ADVICE and is not intended to be a substitute for independent professional medical judgment, advice, diagnosis, or treatment.

The content of out Website is not intended to establish a standard of care to be followed by a user of our Website.  You understand and acknowledge that you should always seek the advice of your physician or other qualified Health Care Provider with any questions or concerns you may have regarding your health.  You also understand and acknowledge that you should never disregard or delay seeking medical advice relating to treatment or standard of care because of information contained in or transmitted through our Website.

Medical information changes constantly.Therefore, the information on our Website or on any linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to recommend a course of treatment for you or any other individual.Reliance on any information provided on this website or any linked websites is solely at your own risk.

Disclaimer and Limitation of Liability

You assume all responsibility, liability and risk with respect to your use of our Website and any information and materials contained on our Website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, statutory, by usage of trade, course or dealing or otherwise with regard to information accessed from or via our Website. All content and materials, and functions and services, provided on our Website, are provided without warranty or condition of any kind, including but not limited to warranties or conditions concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties or conditions of title, non-infringement, merchantability, merchantable quality or fitness for a particular purpose. We do not warrant that our Website or its functioning or the content and material or the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our Website or the servers that make our Website available are free of viruses or other harmful components.

The use of our Website is at your sole risk and you assume full responsibility for any costs or losses associated with your use of our Website. We will not be liable for any damages of any kind related to the use of our Website.

In no event will we, or our affiliates, or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you or any third party for any indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or any other theory of law, arising from your use of, or the inability to use, or the performance or functionality of our Website, our products or any content or material or available on or through our Website, the cost of procurement of substitute goods, data, information or services, loss of data, errors, mistakes or inaccuracies in the materials on the Website, or any personal injury or property damage. These limitations shall apply even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law. 

Errors and Omissions

Please note that our Website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our Website, except as required by law.


You agree to defend and indemnify us, and hold us and our affiliates, and our and their respective directors, officers, agents, contractors, and employees, harmless against any losses, liabilities, claims, demands, threats, actions, proceedings, expenses (including reasonable attorney fees and court costs) in any way arising from, related to or in connection with your use of our Website including in connection with any products offered through our Website, your violation of the Terms or any applicable law or regulation, or the posting or transmission of any materials on or through our Website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, the Disclaimer, the use of our Website, or our products or services offered on our Website will be resolved in accordance with the laws of the Province of Ontario without regard to its conflict of law rules. Any disputes, actions or proceedings relating to the Terms, the Privacy Policy, the Disclaimer or your access to or use of our Website must be brought before the courts of the Province of Ontario in the City of Toronto, Ontario and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

Entire Agreement

These Terms, the Privacy Policy, the Disclaimer and any documents expressly referred to in them represent the entire agreement between you and us in relation to the access to, an utilization of, our Website and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.